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Aadhaar Certification Exam Questions on 9. Improve Customer Satisfaction, Avoid Fraud

Aadhaar Training Certification Exam Questions

Study these UIDAI Aadhaar training certification exam questions and answers. It covers Chapter 9: Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud in MCQ printable pdf format. In Google Chrome Browser, click print and choose Save As PDF option.

Q1. Operator's/ Supervisor name and contact number should be mentioned in the escalation matrix.

A) TRUE
B) FALSE
Answer(A)
TRUE

Q2. Do not mention the Registrar name and Greviance Cell contact number in the escalation matrix.

A) TRUE
B) FALSE
Answer(A)
TRUE

Q3. Enrolment Agency name and code number should be mentioned in the escalation matrix.

A) TRUE
B) FALSE
Answer(A)
TRUE

Q4. Given here are some items.Which of these details will go into the escalation matrix? I. Centre Address II. EA Name and Code III. Subscriber Name and Contact Number IV. UIDAI Officer Name and Contact Number

A) i. and iii.
B) i. and iv.
C) i., iii., and iv.
D) i. and ii.
Answer(D)
i. and ii.

Q5. Given here are some items. I. Centre Address II. EA Name and Code III. Observer Name and Contact Number IV. Registrar (Nodal Officer) Name and Contact Number Which of these details will go into the escalation matrix? i. and iii. i. and iv. i., iii., and iv. I. and ii.

A) i. and iii.
B) i. and iv.
C) i., iii., and iv.
D) i. and ii.
Answer(C)
i., iii., and iv.

Q6. Given here are some items. I. Centre Address II. Operator Name and Contact Number III. Observer Name and Contact Number IV. Registrar (Nodal Officer) Name and Contact Number Which of these details will go into the escalation matrix?

A) i. and iii.
B) i., ii. and iv.
C) i., iii., and iv.
D) i. and ii.
Answer(B)
i., ii. and iv.

Q7. Given here are some items. I. Centre Address II. Operator Name and Contact Number III. Contact Number of Grievance Cell IV. Registrar (Nodal Officer) Name and Contact Number Which of these details will go into the escalation matrix?

A) i. and ii.
B) i., ii. and iv.
C) i., iii., and iv.
D) i. ii., iii. and iv.
Answer(D)
i. ii., iii. and iv.

Q8. Given here are some statements. Your task is to identify the correct statement. i). Operator should treat everyone equally even if there are senior citizens and differently abled residents ii). In case of senior citizens, operator should collect only name and address iii).In case Biometric Device is unable to detect biometrics of senior citizens, operator should collect address proof iv.)Operator has to capture exception photograph, clearly depicting the exception.

A) i and ii
B) ii and iii
C) iv
D) i
Answer(D)
i

Q9. Given here are some statements. Your task is to identify the correct statement. i)In case Biometric Device is unable to detect biometrics of senior citizens, operator should try the force capture option ii)In case senior citizens, operator should give them priority treatment iii)In case Biometric Device is unable to detect biometrics of senior citizens, take only photograph using the device iv)Operator should treat everyone equally even if there are senior citizens and differently abled residents

A) i and ii
B) ii and iii
C) iv
D) i
Answer(A)
i and ii

Q10. What is the purpose of Aadhaar retrieval process?

A) Residents may be in a hurry to link or seed their Aadhaar
B) Letter does not reach the destination even after 90 days
C) Residents lose their EID/UID
D) All the given options
Answer(D)
All the given options

Q11. How many days does it take to generate Aadhaar?

A) upto 90 days from the day of Enrolment
B) 30 days from the day after verification of details is completed
C) 1 Week from the day of receipt of enrolment packet by UIDAI from the EA
D) 30 days from the day EA sends the enrolment packet to UIDAI
Answer(A)
upto 90 days from the day of Enrolment

Q12. Delivery of Aadhaar takes up to 90 days.

A) TRUE
B) FALSE
Answer(A)
TRUE

Q13. What is the mode of delivery of Aadhaar?

A) Through DHL service and email
B) Download through Aadhaar webportal using registered mobile number
C) Through Indian Postal Service
D) Both 2 and 3
Answer(D)
Both 2 and 3

Q14. To which of the following numbers can a resident call to know the status of Aadhaar?

A) 1947
B) 55563
C) 51969
D) 1952
Answer(C)
51969

Q15. A resident lost his Aadhaar letter and Enrolment ID -EID is available. What is the process of requesting for Aadhaar status through SMS?

A) SMS 'UID STATUS < 14 DIGIT EID >' and send to 51969
B) SMS 'UID STATUS < 28 DIGIT EID > and send to 51969
C) SMS 'UID EAADHAAR < Aadhaar >'<Moble Number> and send to 51969
D) Both 1 and 2
Answer(D)
Both 1 and 2

Q16. A resident can SMS to 51969 to know the status of his Aadhaar.

A) TRUE
B) FALSE
Answer(A)
TRUE

Q17. Renu has applied for Aadhaar. She gave her demographic and biometric details in an enrolment center. How many days does it take to process the details and send Aadhaar to Renu?

A) upto 40 days
B) upto 50 days
C) upto 70 days
D) upto 90 days
Answer(D)
upto 90 days

Q18. Radha is a student of class 10. She wants to avail the benefit of government scholarship programme. She is in a hurry to link her Aadhaar with the scheme so that she can continue her studies. What needs to be done in such cases?

A) Tell Radha to be patient and wait for the process to be over
B) Use the UID retrieval process to get the status her Aadhaar
C) Nothing can be done to help Radha in this situation
D) Issue a new Aadhaar to Radha
Answer(B)
Use the UID retrieval process to get the status her Aadhaar

Q19. A resident lost his Aadhaar card, but knows his Aadhaar number. He wants to receive his e-Aadhaar in his personal e-mail ID. What should he do in this situation?

A) Visit the enrolment centre and request them to download and send on his email
B) Visit the UIDAI website, download e aadhaar
C) It is not possible
D) Both 1 and 2
Answer(D)
Both 1 and 2

Q20. A resident lost both EID and UID numbers. Which of the following websites does he need to visit to retrieve his Aadhaar?

A) https://resident. uidai.net.in/find uid-eid
B) https://resident .uidai.net.in/we b/resident/get Aadhaar-no
C) https://eaadhaa r.uidai.gov.in/
D) None of the above
Answer(A)
https://resident. uidai.net.in/find uid-eid

Q21. Which of the following information should you enter to download Aadhaar from the eaadhaar.uidai.gov.in. as pdf format?

A) EID number
B) Name
C) OTP received on registered mobile number
D) All the given options
Answer(D)
All the given options

Q22. Which of the following numbers can a resident call for any issue related to Aadhaar?

A) 51969
B) 1947
C) 53363
D) 1950
Answer(B)
1947

Q23. Keerthana has enrolled herself for Aadhaar. Which of the following websites can she visit to know the status?

A) https://eaadhaar .uidai.gov.in/
B) http://uidai.gov .in
C) aadhaar status.com
D) Both 1 and 2
Answer(D)
Both 1 and 2

Q24. A resident lost his Aadhaar card. He only has the EID available with him. Identify the correct order of steps to be followed to get e-Aadhaar. I. Visit the website II. Enter the EID number III. Enter a mobile number IV. Download the e-Aadhaar

A) I, II, III and IV
B) I, III, II and IV
C) II, I, III and IV
D) III, II, I and IV
Answer(A)
I, II, III and IV

Q25. A resident lost his Aadhaar card, but knows his UID or Aadhaar number. Identify the correct order of the steps to be followed to get the e-Aadhaar in this case. I. Visit the website II. Enter the Aadhaar number III. Enter a mobile number IV. Download the e-Aadhaar

A) I, II, III and IV
B) I, III, II and IV
C) II, I, III and IV
D) III, II, I and IV
Answer(A)
I, II, III and IV

Q26. Which of the following is required to an Aadhaar number holder to get Aadhaar on his or her registered mobile by visiting the website concerned? I. EID number II. Registered mobile number III. OTP

A) Only I
B) Only II and III
C) Only I and II
D) I, II and III
Answer(D)
I, II and III

Q27. Why does an operator need to know the UID/EID retrieval process?

A) To generate Aadhaar for the first time for a resident
B) To remove duplicate data from the system
C) To generate Aadhaar number in case the resident has lost the Aadhaar
D) To minimise errors while capturing data
Answer(C)
To generate Aadhaar number in case the resident has lost the Aadhaar

Q28. Retrieval may be required when the letter does not reach the destination even after 90 days

A) TRUE
B) FALSE
Answer(A)
TRUE

Q29. Retrieval may be required when the Aadhaar number holder may have lost his or her Enrolment ID or Unique ID.

A) TRUE
B) FALSE
Answer(A)
TRUE

Q30. An Aadhaar number holder can also get e-Aadhaar printed from a Permanent Enrolment Center.

A) TRUE
B) FALSE
Answer(A)
TRUE

Q31. In which of the following cases, UID retrieval process is helpful?

A) Resident lost the Aadhaar
B) The resident is in a hurry to link his Aadhaar to the service
C) The Aadhaar does not reach its destination even after 90 days
D) All of the above
Answer(D)
All of the above

Q32. What is the Full from of PEC?

A) Pre-Enrolment Card
B) Permanent Enrolment Centre
C) Pre-Enrolment Centre
D) Public Enrolment Centre
Answer(B)
Permanent Enrolment Centre

Q33. What is the toll-free number, which an Aadhaar number holder can call to get his or her Aadhaar after answering some security questions asked by a customer care executive?

A) 1947
B) 1950
C) 1974
D) 1984
Answer(A)
1947

Q34. Enrolment Agency should use one password for multiple set of Operator IDs working under them

A) YES
B) NO
Answer(B)
NO

Q35. Enrolment Agency should avoid force capture of biometrics of operators/supervisor during their on boarding

A) YES
B) NO
Answer(A)
YES

Q36. Enrolment Staff should enter N/A or NA in fields where Resident has not provided any data.

A) TRUE
B) FALSE
Answer(B)
FALSE

Q37. _____ need to proactively use Find Aadhaar facility before any fresh enrolment to minimize the rejections.

A) Operators/Super visor
B) Subscribers
C) Introducers
D) Registrars
Answer(A)
Operators/Super visor

Q38. Enrolment Staff should make sure _____ to share mobile number in during the Enrolment/Update.

A) Registrars
B) Introducers
C) Residents
D) Subscribers
Answer(C)
Residents

Q39. Enrolment Staff should deny any resident for enrolment in case of Biometrics exception and poor quality finger prints.

A) TRUE
B) FALSE
Answer(B)
FALSE

Q40. Enrolment Staff should not ask for any payment from the resident for fresh enrolment.

A) TRUE
B) FALSE
Answer(A)
TRUE

Q41. Enrolment Staff should not re-enrol residents without checking status of earlier enrolments of resident.

A) TRUE
B) FALSE
Answer(A)
TRUE

Q42. Give priority treatment to Differently abled, senior citizens, pregnant ladies residents.

A) TRUE
B) FALSE
Answer(A)
TRUE

Q43. Given here are some statements.Which of them are correct? i. Deny any resident for enrolment in case of Biometrics exception and poor quality finger prints ii. Ask for any payment from the resident for enrolment in case of Biometric exception iii. Do not re-enrol residents without checking status of earlier enrolments of resident iv. Give priority treatment to Differently abled, senior citizens, pregnant ladies residents

A) iii. and iv
B) ii. and iv.
C) i. and ii.
D) i. and iv.
Answer(A)
iii. and iv

Q44. Given here are some statements.Which of them are correct? i. Do not use one password for multiple set of Operator IDs. ii. Enable force capture of biometrics of operators/supervisor. iii. No two Operators should have same Operator ID iv. Allow an Operator/Supervisor to sign off an enrolment on behalf of another.

A) iii. and iv.
B) ii. and iv.
C) i. and iii.
D) i. and iv.
Answer(C)
i. and iii.

Q45. Given here are some statements.Which of them are correct? i. Registrars need to proactively use Find Aadhaar facility before any fresh enrolment to minimize the rejections. ii. Encourage resident to share mobile number and email id. iii. Inform resident to download e Aadhaar after receiving Aadhaar generation SMS from UIDAI iv. Do not ask for any payment from the resident for enrolment

A) i., iii. and iv.
B) ii., iii. and iv.
C) i. and iii.
D) i. and iv.
Answer(B)
ii., iii. and iv.

Q46. Given here are some statements.Which of them are correct? i. Do not allow anyone else to sign for an enrolment that you have done. ii. Do not sign for enrolments done by others. iii. Enter N/A or NA in fields where Resident has not provided any data. iv. Give your own fingerprint at the end of enrolment.

A) i., iii. and iv.
B) ii., iii. and iv.
C) i. and iii.
D) i. ii. and iv.
Answer(D)
i. ii. and iv.

Q47. Given here are some statements.Which of them are correct? i. Brief the enrolment procedure to resident before and during enrolment. ii. Leave those non-mandatory fields blank where no data is provided by resident. iii. Table lamp used for facial image capture should be switched on during iris capture. iv. Login with your own supervisor’s Operator ID in Aadhaar client

A) i., iii. and iv.
B) ii., iii. and iv.
C) i., ii. and iii.
D) i. ii. and iv.
Answer(B)
ii., iii. and iv.

Q48. Operator/Supervisor should allow other operator to login on his/her enrolment client using his/her Login Credential.

A) TRUE
B) FALSE
Answer(B)
FALSE

Q49. Operator/Supervisor should ……………password frequently to avoid fraud .

A) Change
B) Not change
C) Forget
D) All the given options
Answer(A)
Change

Q50. What should be the ideal frequency for Operator sync?

A) Daily
B) Monthly
C) Yearly
D) 6 Months
Answer(A)
Daily

Q51. Operator/Supervisor should follow………… procedure to perform the Enrolment / Update Processs?

A) Standard Operator
B) Any
C) Medical
D) Customer Satisfaction
Answer(A)
Standard Operator

Q52. Any document can be used as Valid PoI and PoA document which resident provides?

A) YES
B) NO
Answer(B)
NO

Q53. In case any fellow Operator/Supervisor performs any fruad during the Enrolment/Update Process who needs to be informed?

A) Authority
B) Resident
C) Police
D) Local MP/MLA
Answer(A)
Authority

Q54. The enrolment files or backup should be stored as per the guidelines prescribed by ?

A) Authority
B) Resident
C) Police
D) Family
Answer(A)
Authority

Q55. Biometric Exception case should be signed off by the Enrolment Staff as per his/her feeling towards the resident?

A) Correct
B) Incorrect
C) After due dilegence
D) None of the above
Answer(C)
After due dilegence

Q56. GPS Coordinate of the Enrolment/Update device needs to be taken at what frequency?

A) Daily before starting the Enrolment/Upda te Activity
B) At end of the day once all the activities are complete
C) Once in a month
D) while purchasing the Enrolment Device
Answer(A)
Daily before starting the Enrolment/Upda te Activity

Q57. Can a Operator/Supervisor work on multiple Enrolment/Update machines using same login ID?

A) YES_
B) NO_
C) YES till the time it is detected
D) All the given options
Answer(B)
NO_

Q58. Operator/Supervisor should use same password for all his account as a best practice?

A) No, the password should be changed frequently
B) Yes, to remember and easy usage
C) As per his/her convinience
D) All the given options
Answer(A)
No, the password should be changed frequently

Q59. In case of any fraud, Operator/Supervisor should ask resident money?

A) No, fraud should be reported to the Authority
B) Yes, the fraud enrolment/upd ate should be complete
C) Nobody should be informed
D) None of the above
Answer(A)
No, fraud should be reported to the Authority

Q60. All the Enrolment/Update related files/backup should be stored in any device and given to other Operator?

A) No, the backup should be secure
B) Yes, for them to upload using your credential
C) None of the above
D) All
Answer(A)
No, the backup should be secure

Q61. After completing GPS sync, device can be taken to any other place to perform the enrolment?

A) NO_
B) YES_
C) As per his/her convinience
D) All the given options
Answer(A)
NO_

Q62. In case resident request to add one of his relative's finger print for his/her enrolment, should this be allowed?

A) YES
B) NO
Answer(B)
NO

Q63. Any resident can be enrolled as an Biometric Exception case to avoid the finger prints?

A) No_
B) Yes_
C) As per his/her convinience
D) All the given options
Answer(A)
No_

Q64. Enrolment/Update Client should be tampered, if it is not working or showing some error?

A) Yes
B) No
Answer(B)
No

Q65. Photo of Photo can be taken while enroling any resident?

A) No
B) Yes
Answer(A)
No

Q66. What should not be taken in place of photo of the resident while performing Aadhaar update?

A) Photo of Photo
B) Photo of Gods
C) Photo of Animal
D) All the given options
Answer(D)
All the given options

Q67. What language should not be used while filling the resident data ?

A) un parliamentary
B) English
C) Hindi
D) All the given options
Answer(A)
un parliamentary

Q68. Strict action would be taken against the Operator/Supervisor perform any of these activities?

A) take photo of photo OR photo of animal
B) use un parliamentary language
C) None of the above
D) Both 1 and 2
Answer(D)
Both 1 and 2

Q69. Any resident above 5 years in age can be enrolled as an "Child" to avoid taking finger prints?

A) Yes
B) No
Answer(B)
No

Q70. All the children below 5 years in age should be forced to give fingerprints?

A) No
B) yes
Answer(A)
No

Q71. In case of Child Enrolment, Operator/Supervisor should become their parent or guardian for Enrolment?

A) TRUE
B) FALSE
Answer(B)
FALSE

Q72. Operator/Supervisor should act as Head of Family in case the resident does not have valid document?

A) TRUE
B) FALSE
Answer(B)
FALSE

Q73. News paper or any blanck paper can be used as supporting PoI and PoA

A) TRUE
B) FALSE
Answer(B)
FALSE

Q74. In case Incorrect document/blank paper/news paper is used for Enrolment purpose by the Operator what will happen?

A) Enrolment will be rejected
B) Strict action against the Operator will be taken
C) None of the above
D) All the given options
Answer(D)
All the given options

Q75. Whose Mobile Number or Email should be added while performing Aadhaar Enrolment?

A) Resident
B) Operator/Super visor
C) Local representative
D) None of the above
Answer(A)
Resident

Q76. Operator can use mix biometric while performing Aadhaar Enrolment?

A) TRUE
B) FALSE
Answer(B)
FALSE

Q77. Operator/Supervisor can take money from the resident and write any information in the Enrolment Client?

A) No
B) Yes
Answer(A)
No

Q78. Photocopy of Proof of Identity and Proof of Address can be used in case the resident wants?

A) No, Original Document needs to scanned
B) Yes, any document can be used
C) None of the above
D) All
Answer(A)
No, Original Document needs to scanned

Q79. Operator/Supervisor should keep the Hard Copy of the PoI and PoA after the Enrolment is complete?

A) No hard copies should be kept
B) Yes hard copy should be kept safely
C) All
Answer(A)
No hard copies should be kept

Q80. Which of the following activities should be avoided while performing Aadhaar Enrolment and Update? (i) Take Photo of Photo (ii) Take Photo of God (iii) Take Photo of Animal (iv) Take resident photo

A) All the given option
B) (i) , (ii) and (iii)
C) (ii) and (iii)
D) None of the above
Answer(B)
(i) , (ii) and (iii)

Q81. Which of the following is a valid PoI Document? (i) Driving Licience (ii) Voter ID (iii) Office ID (iv) Visiting Card

A) Both (i) and (ii)
B) Only (iii) and (iv)
C) Only i
D) None of the above
Answer(A)
Both (i) and (ii)

Q82. In case the resident wants his/her Biometric can be changed or mixed with any other resident?

A) Yes
B) No
Answer(B)
No

Q83. In case 6 years old resident request to perform Child Enrolment should this be allowed?

A) YES, as it is requested by the resident
B) No, as he/she is above 5 years in age
C) Both the options are incorrect
D) None
Answer(B)
No, as he/she is above 5 years in age

Q84. Operator/Supervisor can take photo of photo instead of the actual photo of the resident in case the resident request?

A) Yes
B) No
Answer(B)
No

Q85. The scan copies of PoI and PoA can be kept in a separate folder by the Operator?

A) No
B) Yes
Answer(A)
No

Q86. Blanck pages can also be used as PoI and PoA document in case required?

A) TRUE
B) FALSE
Answer(B)
FALSE

Q87. Resident should not be informed in case the Operator/Supervisor enters any information which is not mentioned on the Form

A) TRUE
B) FALSE
Answer(B)
FALSE

Q88. Tampered Machine can be used to perform Enrolment/Update to earn money?

A) TRUE
B) FALSE
Answer(B)
FALSE

Q89. Should the Operator sign off any enrolment done by other Operator without checking?

A) No
B) Yes
Answer(A)
No

Q90. Operator can write his/her own Mobile Number should be mentioned in the Enrolment Client rather than the resident mobile number?

A) TRUE
B) FALSE
Answer(B)
FALSE

 

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Also Read

All Chapters

Chapter Link Description
Chapter 1 Introduction to UIDAI and Aadhaar
Chapter 2 Registrars, Enrolling Agencies and Enrolment Staff
Chapter 3 On-Boarding Enrolment Agency and Enrolment Staff
Chapter 4 Aadhaar Enrolment / Update Process
Chapter 5 Capturing Demographic and Biometric Details
Chapter 6 Exception Handling
Chapter 7 Guidelines for Enrolment Operator and Supervisor on Quality of Enrolment
Chapter 8 Offences and Penalties
Chapter 9 Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud